Privacy & Cookies Policy
The privacy and security of your personal information is extremely important to us. This privacy policy explains how and why we use your personal data, to make sure you stay informed and can be confident about giving us your information. The data processor for the merchant is Woocommerce, the platform hosting NVW online store. NVW will not pass on your personal, credit or debit card details to any third party. Our payment service provider is Stripe. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Woocommerce and Stripe’s privacy policy.
By using our website, social media pages or providing your information you consent to our collection and use of the information you provide in the way (s) set out in this policy. You have the freedom to use the majority of the Site without providing any personal information.
We may make changes to this policy from time to time. If we do so, we will post the changes on this page and they will apply from the time we post them.
Who are we?
NVW designs and sells one-of-a-kind high jewellery and fine jewellery. The pieces are inspired by the wilderness, the animal world, folklore and ancient lands and are created by master-craftsmen using Whitby Jet, Boxwood, Precious Stones, Silver, 18ct Gold and Platinum.
Website Address:
https://www.nvwjewel.com
Registered Address:
2nd Floor, 19 Margaret Street, London, W1W 8RR
What information do we collect?
We collect your personal data when you place an order, request our services (for example a call, email, zoom), sign up for our newsletters or browse our Website. If you contact us, we may also keep a record of our correspondence with you.
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services including name, email address and address details so that we can deliver ordered goods.
(c) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
(d) any other information that you choose to send to us
How is it collected?
How we collect your data may be direct or indirect. You may provide us with your data by purchasing and completing forms on our website or corresponding with us through social media, post, phone, email, whatsapp or other means.
Why is it being collected?
The data is collected to enable us to respond to your enquiries and to allow us to provide the services that you engage us to deliver. We may employ your data for marketing purposes, customer services, and profiling to understand purchasing preferences. We use your data to deliver goods, services, or information from NVW.
How will it be used and who may it be shared with?
We process this personal data for the following purposes: To fulfil a contract, or take steps linked to a contract, which is relevant where you make a purchase and includes:
- verifying your identity
- taking payments
- communicating with you
- providing customer services
- arranging the delivery or other provision of products
As required by NVW to conduct our business and pursue our legitimate interests, in particular:
- we will use your information to provide products and services you have requested, and respond to any enquiries or complaints you may send us
- we may use your information to help us monitor our website, improve and protect our products, content and services, both online and offline
- we use information you provide to personalise our Website, products or services for you and give you access to services reserved for registered users
- if you provide a credit or debit card as payment, we also use third parties to check the validity of the sort code, account number and card number you submit in order to prevent fraud
- we monitor customer accounts to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law
- provide any additional services you have requested, such as our marketing communications and other direct marketing purposes including creating a profile about you to better understand you and tailor the marketing, we send you
- may send you post, if you are a customer or account holder we use information you provide to investigate any complaints received from you or from others, about our website or our products or services
- we will use data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation)
Where you give us consent:
- Where it is required by applicable law, we will send you direct marketing in relation to our relevant products and services
- We place cookies and use similar technologies in accordance with our Cookie Policy and the information provided to you when those technologies are used
- On other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.
For purposes which are required by law:
- In response to requests by government or law enforcement authorities conducting an investigation.
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy. This includes our accountants, bookkeepers, payment service providers, software developers and web hosting suppliers.
In addition, we may disclose information about you:
(a) to the extent that we are required to do so by law
(b) in connection with any legal proceedings or prospective legal proceedings
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
Except as provided in this privacy policy, we will not provide your information to third parties.
How do we store your data?
a) Security
All of the personal data that is processed by NVW is done so by our staff in the UK. However, for the purposes of IT hosting and maintenance your information may be situated outside of the European Economic Area (EEA). NVW are monitoring carefully the implications of Brexit on this arrangement. This will be done in accordance with guidance issued by the Information Commissioner’s Office.
Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means). We have documents relating to data protection procedures which personnel are required to follow when handling personal data.
b) Data retention policy
We will only use and store information for as long as it is required for the purposes it was collected for.
Your rights
We respect your right to control your data. Your rights include:
a) The right to be informed
This privacy notice outlines how we capture, store and use your data. If you have any questions about any elements of this policy, please contact us.
b) The right of access
If you wish to obtain a record of the personal data we hold about you, please email studio@forstaging.live-website.com
c) The right to rectification
If we have captured information about you that is inaccurate or incomplete, we will update it.
d) The right to erase
You can ask us to remove or randomise your personal details from our records.
e) The right to restrict processing
You can ask us to stop using your personal data.
f) The right to data portability
You can ask to obtain your personal data from us for your own purposes.
g) The right to object
You can ask to be excluded from marketing activity.
h) Rights in relation to automated decision making and profiling
We respect your right not to be subject to a decision that is based on automated processing.
For more information on your individual rights, please see the Information Commissioner’s Office.
Get in touch
Should you wish to find out more about the information we hold about you, or about our privacy policy, please contact us:
Email: studio@nvwjewel.com
Cookies
Our website uses cookies to recognise you from other users of our site. It aids us to provide you with a customised experience when you browse our site, remembers your preferences, as well as allows us to work on improving our site. When you visit the Website, your browser or the hard drive of your computer downloads and stores small pieces of data in text files if you agree. We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.
We use Google Analytics, which helps us understand how visitors arrive at and use the website. Your data will be retained for a maximum of 26 months before automatically being deleted.
We require your consent for cookies to be placed on your device as you visit the Website. If you don’t want us to use information about your visits for Google Analytics, the most effective way to disable cookies is to do so in your browser.
If you don’t want to allow cookies at all, or only want to allow use of certain cookies, you can also refer to your browser settings. You can also use your browser settings to withdraw your consent to our use of cookies at any time and delete cookies that have already been set.
The cookies that are categorised as “Necessary” are stored on your browser as they are essential for enabling the basic functionalities of the site.
We also use third-party cookies that help us analyse how you use this website, store your preferences, and provide the content and advertisements that are relevant to you. These cookies will only be stored in your browser with your prior consent.
You can choose to enable or disable some or all of these cookies but disabling some of them may affect your browsing experience.
Necessary
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
Functional
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
Performance
Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Advertisement
Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.
